{"id":183828,"date":"2024-04-18T09:46:00","date_gmt":"2024-04-18T08:46:00","guid":{"rendered":"https:\/\/datascientest.com\/en\/?p=183828"},"modified":"2024-03-26T22:26:00","modified_gmt":"2024-03-26T21:26:00","slug":"salesforce-all-about-the-crm-leader-turned-cloud-giant","status":"publish","type":"post","link":"https:\/\/datascientest.com\/en\/salesforce-all-about-the-crm-leader-turned-cloud-giant","title":{"rendered":"Salesforce: all about the CRM leader turned cloud giant"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"183828\" class=\"elementor elementor-183828\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1cd0d1a e-flex e-con-boxed e-con\" data-id=\"1cd0d1a\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bdd7639 elementor-widget elementor-widget-heading\" data-id=\"bdd7639\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Salesforce est une entreprise am\u00e9ricaine devenue c\u00e9l\u00e8bre pour sa plateforme CRM et ses nombreuses solutions bas\u00e9es sur le Cloud : une technologie qu'elle a \u00e9t\u00e9 l'une des premi\u00e8res \u00e0 exploiter. D\u00e9couvre tout ce qu'il faut savoir sur son histoire, ses diff\u00e9rents logiciels et comment devenir un expert !<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e54c254 elementor-widget elementor-widget-text-editor\" data-id=\"e54c254\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Our story begins in 1999, on the eve of the new millennium. It was then, in a small bedroom flat in San Francisco, that Marc Benioff and Parker Harris decided to revolutionise the way <strong>companies manage their relationships with their customers.<\/strong><\/p><p>And to achieve this, they relied on innovative tools to optimise sales, customer service, marketing and much more. A year later, in 2000, they launched one of the first cloud-based software solutions: <strong>the Salesforce platform.<\/strong><\/p><p>Much more than a revolution in CRM, the first building blocks of a Cloud empire had just been laid.<\/p><p>Thanks to its ability to innovate rapidly by investing in research and development, making strategic acquisitions and forging solid partnerships, Salesforce was destined to become one of the world <strong>leaders in enterprise software.<\/strong><\/p><p>Today it is a globally recognised giant, serving companies of all sizes from start-ups to multinationals to help them improve operational efficiency, drive revenue growth and deliver an exceptional user experience. Here&#8217;s everything you need to know!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2df44ce elementor-align-center button-principale elementor-widget elementor-widget-button\" data-id=\"2df44ce\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datascientest.com\/en\/data-courses\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Training in digital marketing<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-189bbd1 e-flex e-con-boxed e-con\" data-id=\"189bbd1\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50aaeaf elementor-widget elementor-widget-heading\" data-id=\"50aaeaf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The different Salesforce platforms<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad58e61 elementor-widget elementor-widget-text-editor\" data-id=\"ad58e61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Over the years, Salesforce has diversified its product portfolio. The<strong> Sales Cloud<\/strong> is its main cornerstone, designed to optimise the sales process for businesses.<\/p><p>It offers a comprehensive range of tools for lead management, opportunity tracking, task automation and sales forecasting.<\/p><p>With features such as a customisable dashboard, advanced analytics and integration with other applications, sales teams can work smarter and more efficiently.<\/p><p>For its part, <strong>Service Cloud<\/strong> is a complete solution for customer service management. It enables businesses to provide exceptional customer support through features such as a knowledge base, omnichannel contact centre, intelligent routing tools and live chat.<\/p><p>This platform helps organisations resolve issues faster, improve customer satisfaction and build customer loyalty.<\/p><p>The Marketing Cloud, meanwhile, offers marketing automation, campaign management, data analysis and personalised<strong> customer interactions.<\/strong><\/p><p>With advanced tools such as email marketing, social networking, behavioural targeting and analytical reporting, marketers can create <strong>more targeted campaigns and measure their impact.<\/strong><\/p><p>With the rise of e-commerce, Salesforce has responded to growing demand with <strong>Commerce Cloud.<\/strong> This enables companies to create exceptional online shopping experiences.<\/p><p>Features such as catalogue management, shopping carts, promotions and payment integrations enable merchants to deliver a seamless, personalised experience to their customers across all channels and devices.<\/p><p>At the same time,<strong> Salesforce<\/strong> also offers platforms for developing custom applications and integrating with other systems. Examples include Force.com, which enables custom business applications to be created, and Heroku, which offers a cloud platform for developing scalable applications.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfe9e27 elementor-align-center button-principale elementor-widget elementor-widget-button\" data-id=\"bfe9e27\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datascientest.com\/en\/data-courses\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Find out more about our Marketing course<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-833829f e-flex e-con-boxed e-con\" data-id=\"833829f\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ceb8e6 elementor-widget elementor-widget-heading\" data-id=\"3ceb8e6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Find out more about our Marketing course<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4238e39 elementor-widget elementor-widget-text-editor\" data-id=\"4238e39\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Salesforce solution<\/strong>s owe their popularity to several major advantages. Firstly, they offer a consistent user experience across different devices: desktop, tablet, smartphone, etc.<\/p><p>This allows users to <strong>stay productive and connected,<\/strong> wherever they are. Secondly, its platforms are designed to adapt to the specific needs of each business.<\/p><p>With flexible customisation tools and a wide range of third-party applications available on the AppExchange, businesses can create a<strong> bespoke CRM<\/strong> solution that meets their unique requirements.<\/p><p>What&#8217;s more, at a time when cyber threats are on the rise, <strong>Salesforce<\/strong> makes data security a top priority. Many advanced features are available, such as two-factor authentication, data encryption and compliance with international regulations.<\/p><p>Salesforce also integrates easily with many popular tools and applications. This enables companies to orchestrate their business processes, centralise data and improve operational efficiency.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4446203 e-flex e-con-boxed e-con\" data-id=\"4446203\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8dde53 elementor-widget elementor-widget-heading\" data-id=\"d8dde53\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More than an ecosystem: a community<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67a1b11 elementor-widget elementor-widget-text-editor\" data-id=\"67a1b11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The <strong>power of Salesforce<\/strong> also lies in its community of millions of professionals, developers, administrators and experts who share their knowledge, practices and resources.<\/p><p>Forums, <strong>local user groups and events such as Dreamforce<\/strong> allow members to connect, collaborate and stay up-to-date with the latest trends and features.<\/p><p>In addition,<strong> Salesforce&#8217;s AppExchange marketplace<\/strong> brings together thousands of applications and solutions developed by partners and third-party developers.<\/p><p>Companies can find and integrate ready-to-use applications to extend the functionalities of their Salesforce instance: marketing automation, financial management, team collaboration, etc.<\/p><p>Over the years, Salesforce has also forged strategic partnerships with a number of leading technology companies, including <a href=\"https:\/\/datascientest.com\/en\/aws-cloud-quest-a-role-playing-game-for-cloud-computing-training\">AWS,<\/a> Google Cloud and IBM.<\/p><p>These collaborations enable us to integrate complementary solutions, exploit innovative technologies and offer reliable and robust Cloud services worldwide!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ca7c27 elementor-align-center button-principale elementor-widget elementor-widget-button\" data-id=\"8ca7c27\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datascientest.com\/en\/data-courses\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Digital Marketing and Data training<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f46a7e e-flex e-con-boxed e-con\" data-id=\"4f46a7e\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7a8060 elementor-widget elementor-widget-heading\" data-id=\"d7a8060\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Salesforce embraces generative AI with Einstein GPT<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6954a40 elementor-widget elementor-widget-text-editor\" data-id=\"6954a40\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Generative AI is the most disruptive technology of recent years, and Salesforce has not missed a beat. In March 2023, the firm launched Einstein GPT: the first <strong>AI dedicated to CRM.<\/strong><\/p><p>It delivers AI-generated content for sales, marketing, commerce or even <strong>IT interaction to transform the customer experience.<\/strong><\/p><p><strong>Combining OpenAI&#8217;s GPT<\/strong> with Salesforce&#8217;s AI models, Einstein GPT is able to ingest, harmonise and unify a company&#8217;s customer data.<\/p><p>Using simple<strong> natural language prompts,<\/strong> it becomes possible to generate content that continually adapts to customer needs based on real-time data.<\/p><p>For example, it is possible to generate personalised emails to send to customers, responses for customer service, <strong>targeted marketing content or even code for developers.<\/strong><\/p><p>This technology allows customers to benefit from massive time savings thanks to automation and to improve the personalisation of their <strong>marketing and customer experience!<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f3ba00 e-flex e-con-boxed e-con\" data-id=\"2f3ba00\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f303276 elementor-widget elementor-widget-heading\" data-id=\"f303276\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conclusion: Salesforce, a cloud pioneer looking to the future<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53311a7 elementor-widget elementor-widget-text-editor\" data-id=\"53311a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Going forward,<\/strong> Salesforce will continue to innovate with the integration of emerging technologies. This includes AI, but also Machine Learning, the Internet of Things, blockchain, and future innovations such as quantum computing.<\/p><p>These technological advances enable it to offer increasingly intelligent, predictive and personalised solutions. As a result,<strong> Salesforce&#8217;s value to its users is greatly enhanced.<\/strong><\/p><p>With an ever-expanding customer base and a well-established global presence, the company continues to grow through new acquisitions, strategic partnerships and investments in emerging markets.<\/p><p>By expanding its ecosystem and diversifying its offerings, it aims to consolidate its position as leader in <a href=\"https:\/\/datascientest.com\/en\/crm-customer-relationship-management-how-does-it-work\">CRM<\/a> and cloud solutions for businesses. For all these reasons, mastering Salesforce can open many doors in your professional life&#8230;<\/p><p>To master Salesforce and all the best Data Science software, DataScientest is the place to be. Our range of distance learning courses will give you real expertise!<\/p><p>The various Data courses give you all the skills you need to work as a Data Analyst, Data Scientist, Data Engineer, Machine Learning Engineer, MLOps or Data Product Manager.<\/p><p>We also offer a Digital Marketing and Data course, a Cybersecurity Analyst course, and programmes for DevOps Engineers and Systems, Networks and Cloud Administrators.<\/p><p>Our publisher certifications enable you to master the Amazon Web Services and Microsoft Azure cloud platforms. You can also discover <a href=\"https:\/\/datascientest.com\/en\/exporting-power-bi-to-microsoft-excel-the-complete-guide\">Power BI<\/a>, SQL or Excel software, and the various generative AIs such as <a href=\"https:\/\/datascientest.com\/en\/dall-e-a-source-of-inspiration-for-the-creative-professions\">DALL-E<\/a> and ChatGPT with the <a href=\"https:\/\/datascientest.com\/en\/prompt-engineer-everything-you-need-to-know-about-this-new-ai-role\">Prompt Engineer &amp; Generative AI programme!<\/a><\/p><p>Our training courses are certifiable and can be completed via a web platform in BootCamp, continuous or sandwich courses. What&#8217;s more, our state-recognised organisation is <strong>eligible for funding options.<\/strong> Find out more about DataScientest!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a2aea7 elementor-align-center button-principale elementor-widget elementor-widget-button\" data-id=\"7a2aea7\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datascientest.com\/en\/data-courses\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Find out more about our training courses<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-880b3ad elementor-widget elementor-widget-text-editor\" data-id=\"880b3ad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You know all about Salesforce. For more information on the same subject, read our full report on <strong>Amazon Web Services<\/strong> and our report on <strong>Microsoft Azure!<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6dd24a elementor-widget elementor-widget-html\" data-id=\"a6dd24a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<script type=\"application\/ld+json\">\n{\n  \"@context\" : \"https:\/\/schema.org\",\n  \"@type\" : \"FAQPage\",\n  \"mainEntity\" : [{\n    \"@type\" : \"Question\",\n    \"name\" : \"Qu'est-ce que Salesforce ?\",\n    \"acceptedAnswer\" : {\n      \"@type\" : \"Answer\",\n      \"text\" : \"Salesforce est une entreprise am\u00e9ricaine devenue c\u00e9l\u00e8bre pour sa plateforme CRM et ses nombreuses solutions bas\u00e9es sur le cloud : une technologie qu'elle a \u00e9t\u00e9 l'une des premi\u00e8res \u00e0 exploiter.\"\n    }\n  },{\n    \"@type\" : \"Question\",\n    \"name\" : \"Qu'est-ce que Einstein GPT ?\",\n    \"acceptedAnswer\" : {\n      \"@type\" : \"Answer\",\n      \"text\" : \"L'IA g\u00e9n\u00e9rative est la technologie la plus disruptive de ces derni\u00e8res ann\u00e9es, et Salesforce n'en a pas manqu\u00e9 une miette. 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Enfin, Salesforce s'int\u00e8gre facilement \u00e0 de nombreux outils et applications populaires.\"\n    }\n  }]\n}\n<\/script>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Salesforce est une entreprise am\u00e9ricaine devenue c\u00e9l\u00e8bre pour sa plateforme CRM et ses nombreuses solutions bas\u00e9es sur le Cloud : une technologie qu&#8217;elle a \u00e9t\u00e9 l&#8217;une des premi\u00e8res \u00e0 exploiter. D\u00e9couvre tout ce qu&#8217;il faut savoir sur son histoire, ses diff\u00e9rents logiciels et comment devenir un expert ! Our story begins in 1999, on the [&hellip;]<\/p>\n","protected":false},"author":67,"featured_media":183830,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"content-type":"","inline_featured_image":false},"categories":[1417],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v21.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Salesforce: all about the CRM leader turned cloud giant<\/title>\n<meta name=\"description\" content=\"Salesforce is a cloud-based customer relationship management (CRM) platform that has transformed into a leading provider of...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/datascientest.com\/en\/salesforce-all-about-the-crm-leader-turned-cloud-giant\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta 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