{"id":189857,"date":"2024-10-04T06:30:00","date_gmt":"2024-10-04T05:30:00","guid":{"rendered":"https:\/\/datascientest.com\/en\/?p=189857"},"modified":"2024-10-03T00:58:01","modified_gmt":"2024-10-02T23:58:01","slug":"all-about-salesforce-service-cloud","status":"publish","type":"post","link":"https:\/\/datascientest.com\/en\/all-about-salesforce-service-cloud","title":{"rendered":"Salesforce Service Cloud: What are its features?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"189857\" class=\"elementor elementor-189857\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f31de61 e-flex e-con-boxed e-con\" data-id=\"f31de61\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f7e9d5 elementor-widget elementor-widget-heading\" data-id=\"8f7e9d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><p class=\"elementor-heading-title elementor-size-default\">Marketing, commercial functions, and customer support... each department has different needs regarding customer relationship management. All use CRM, but not necessarily in the same way. That\u2019s why Salesforce tailors its products for each department: Marketing Cloud for the marketing team, Sales Cloud for the sales team, and Service Cloud for the customer support team.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-756ac70 elementor-widget elementor-widget-text-editor\" data-id=\"756ac70\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"font-weight: 400;\">DataScientest is particularly interested in this last module. What is <\/span><b>Salesforce Service Cloud<\/b><span style=\"font-weight: 400;\">? What are its features? Discover the answers in this article.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56f89c9 e-flex e-con-boxed e-con\" data-id=\"56f89c9\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb0d64d elementor-widget elementor-widget-heading\" data-id=\"eb0d64d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What is Salesforce Service Cloud?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d68ae6 elementor-widget elementor-widget-text-editor\" data-id=\"7d68ae6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Salesforce Service Cloud is a <\/span><b>customer relationship management platform specifically designed for support teams.<\/b><span style=\"font-weight: 400;\"> In other words, it is a variant of Sales Cloud but for customer service. The goal is to offer a smooth and personalized experience at every interaction, while also simplifying the work of employees.<\/span><\/p><p><span style=\"font-weight: 400;\">How?<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Thanks to <\/span><b>integration with the Salesforce Customer 360 ecosystem<\/b><span style=\"font-weight: 400;\"> that allows centralization of all customer data. Support teams thus benefit from a comprehensive and updated view of customer needs and expectations.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Thanks to <\/span><b>the use of tools based on <\/b><a href=\"https:\/\/datascientest.com\/en\/artificial-intelligence-definition\"><b>AI<\/b><\/a><b>.<\/b><span style=\"font-weight: 400;\"> Employees can respond quickly and accurately across all communication channels: whether by email, chat, social media, or phone.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Thanks to <\/span><b>the streamlining of <\/b><a href=\"https:\/\/datascientest.com\/en\/workflow-definition-and-advantages\"><b>workflows<\/b><\/a><span style=\"font-weight: 400;\"> and task automation. Teams save valuable time on daily activities to focus on the value provided to end customers.<\/span><\/li><li><span style=\"font-weight: 400;\">Thanks to <\/span><b>the integration of various features<\/b><span style=\"font-weight: 400;\">, such as video chat, screen sharing, and real-time support. All these elements further enhance the customer experience.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1edf488 elementor-widget elementor-widget-image\" data-id=\"1edf488\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"900\" height=\"514\" src=\"https:\/\/datascientest.com\/en\/files\/2024\/09\/salesforce_service_cloud_datascientest_2.jpg\" class=\"attachment-full size-full wp-image-189860\" alt=\"\" srcset=\"https:\/\/datascientest.com\/en\/files\/2024\/09\/salesforce_service_cloud_datascientest_2.jpg 900w, https:\/\/datascientest.com\/en\/files\/2024\/09\/salesforce_service_cloud_datascientest_2-300x171.jpg 300w, https:\/\/datascientest.com\/en\/files\/2024\/09\/salesforce_service_cloud_datascientest_2-768x439.jpg 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6cf133 elementor-align-center button-principal elementor-widget elementor-widget-button\" data-id=\"e6cf133\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/datascientest.com\/en\/data-courses\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Discover our courses<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec96cda elementor-widget elementor-widget-text-editor\" data-id=\"ec96cda\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">With Salesforce Service Cloud, companies improve their responsiveness, strengthen customer satisfaction, and optimize the productivity of their support teams.<\/span><\/p><p><span style=\"font-weight: 400;\">As evidence, companies using Salesforce Service Cloud see:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">30% case deflection via self-service<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">32% improvement in customer satisfaction<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">29% faster case resolution (thanks to AI)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">31% increased productivity<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7224ea7 e-flex e-con-boxed e-con\" data-id=\"7224ea7\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1a5692 elementor-widget elementor-widget-heading\" data-id=\"d1a5692\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Why use Salesforce Service Cloud?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbe4295 elementor-widget elementor-widget-text-editor\" data-id=\"dbe4295\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Salesforce Service Cloud offers a range of features that improve both the customer experience and the employee experience.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-625af6c elementor-widget elementor-widget-heading\" data-id=\"625af6c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">A powerful workspace<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66fa9d9 elementor-widget elementor-widget-text-editor\" data-id=\"66fa9d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Support teams can rely on a super powerful workspace to meet customer needs closely, particularly thanks to the following features:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Case management:<\/b><span style=\"font-weight: 400;\"> Unlike marketing and sales teams, customer service teams are there to solve issues that arise after the sale. To manage them effectively and maintain optimal customer satisfaction, Salesforce Service Cloud handles all case management, from case creation to closure, through prioritization, assignment, escalation, or reassignment. And all this is automated. This allows the teams to resolve customer complaints more quickly.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Appointment scheduling:<\/b><span style=\"font-weight: 400;\"> The platform simplifies appointment scheduling for customers. Times, locations, resources&#8230; you can configure everything to facilitate meetings with customers.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Omnichannel presence:<\/b><span style=\"font-weight: 400;\"> Salesforce supports all communication channels. Regardless of whether complaints come from social media, a website, or a phone call, everything is centralized on the platform. Combined with case management, this feature allows complaints to be assigned to the appropriate agent in all circumstances.<\/span><\/li><li><b>AI-powered responses:<\/b><span style=\"font-weight: 400;\"> As certain questions frequently recur, Service Cloud uses AI to provide customers with relevant answers, without negatively affecting support teams&#8217; work. On the contrary, they are freed from these time-consuming tasks to focus on the most complex issues.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6219a96 elementor-widget elementor-widget-text-editor\" data-id=\"6219a96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Through all these features, Salesforce Service Cloud improves case tracking but, above all, customer satisfaction.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f64e9df elementor-widget elementor-widget-image\" data-id=\"f64e9df\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"900\" height=\"514\" src=\"https:\/\/datascientest.com\/en\/files\/2024\/09\/salesforce_service_cloud_datascientest_1.jpg\" class=\"attachment-full size-full wp-image-189861\" alt=\"\" srcset=\"https:\/\/datascientest.com\/en\/files\/2024\/09\/salesforce_service_cloud_datascientest_1.jpg 900w, https:\/\/datascientest.com\/en\/files\/2024\/09\/salesforce_service_cloud_datascientest_1-300x171.jpg 300w, https:\/\/datascientest.com\/en\/files\/2024\/09\/salesforce_service_cloud_datascientest_1-768x439.jpg 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0195114 elementor-align-center button-principal elementor-widget elementor-widget-button\" data-id=\"0195114\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/datascientest.com\/en\/data-courses\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Find a course for you<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21a5b91 elementor-widget elementor-widget-heading\" data-id=\"21a5b91\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">A knowledge base<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-317fcf6 elementor-widget elementor-widget-text-editor\" data-id=\"317fcf6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Salesforce Service Cloud provides a knowledge base for teams to help them deliver relevant answers to customers. Here are some of the essential features:<\/span><\/p><ul><li><b>The help center:<\/b><span style=\"font-weight: 400;\"> to help customers quickly find answers to their most common questions.<\/span><\/li><li><b>An online library:<\/b><span style=\"font-weight: 400;\"> agents can quickly consult it to resolve the most complex cases.<\/span><\/li><li><b>AI-based article recommendations:<\/b> <span style=\"font-weight: 400;\"><a href=\"https:\/\/datascientest.com\/en\/artificial-intelligence-definition\">Artificial intelligence<\/a> automatically provides documentation related to similar cases to help teams deliver an appropriate response while saving time on research.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1c49a elementor-widget elementor-widget-heading\" data-id=\"6e1c49a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">A collaborative space<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-461d0f1 elementor-widget elementor-widget-text-editor\" data-id=\"461d0f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Salesforce Service Cloud integrates with Slack to simplify interactions between employees and accelerate the resolution of customer cases.<\/span><\/p><p><span style=\"font-weight: 400;\">Here are some of the features enabled by this integration:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>The Expert Finder:<\/b><span style=\"font-weight: 400;\"> to find the most competent employee to solve a problem.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>The Swarm:<\/b><span style=\"font-weight: 400;\"> to access all CRM data, both from Service Cloud and Slack.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Workflow builder:<\/b><span style=\"font-weight: 400;\"> to automatically route tasks to other departments (like the sales team).<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4a1dbc elementor-widget elementor-widget-text-editor\" data-id=\"a4a1dbc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Between data centralization and automation, teams work and collaborate much more efficiently.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85116e3 elementor-widget elementor-widget-heading\" data-id=\"85116e3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">Cost reduction<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5edfa34 elementor-widget elementor-widget-text-editor\" data-id=\"5edfa34\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The goal of Salesforce Service Cloud is primarily to improve customer satisfaction through better incident management. And this, at all stages:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Incident detection:<\/b><span style=\"font-weight: 400;\"> teams can anticipate potential complaints by closely monitoring customer activity across different channels. This rapid detection allows for much more efficient resolution of potential issues.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Incident response:<\/b><span style=\"font-weight: 400;\"> if they cannot be resolved upstream, teams have several tools to correct them quickly (such as customer data, collaborative space, &#8230;).<\/span><\/li><li><b>Incident resolution:<\/b><span style=\"font-weight: 400;\"> with <a href=\"https:\/\/datascientest.com\/en\/data-analysis-definition-use-of-cases-and-tools\">relevant analysis tools<\/a>, it is possible to identify the cause of a complaint, to prevent it from recurring in the future.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c4dc40 elementor-widget elementor-widget-image\" data-id=\"9c4dc40\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"900\" height=\"514\" src=\"https:\/\/datascientest.com\/en\/files\/2024\/09\/salesforce_service_cloud_datascientest_3.jpg\" class=\"attachment-full size-full wp-image-189862\" alt=\"\" srcset=\"https:\/\/datascientest.com\/en\/files\/2024\/09\/salesforce_service_cloud_datascientest_3.jpg 900w, https:\/\/datascientest.com\/en\/files\/2024\/09\/salesforce_service_cloud_datascientest_3-300x171.jpg 300w, https:\/\/datascientest.com\/en\/files\/2024\/09\/salesforce_service_cloud_datascientest_3-768x439.jpg 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c91549 elementor-widget elementor-widget-text-editor\" data-id=\"9c91549\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">By limiting incidents (both upstream and downstream), companies reduce the costs necessary for implementing corrective actions.<\/span><\/p><p><span style=\"font-weight: 400;\">Salesforce Service Cloud is a comprehensive solution that fully leverages new technologies to simplify the work of customer teams. More available, they are more able to find personalized solutions for customers, thereby improving their satisfaction.<\/span><\/p><p><span style=\"font-weight: 400;\">But to fully utilize this platform, it is better <strong>to undergo comprehensive training<\/strong>.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4131f1 elementor-align-center button-principal elementor-widget elementor-widget-button\" data-id=\"f4131f1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/datascientest.com\/en\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Join DataScientest<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3aa7483 e-flex e-con-boxed e-con\" data-id=\"3aa7483\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bfc0d8 elementor-widget elementor-widget-html\" data-id=\"4bfc0d8\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"What is Salesforce Service Cloud?\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"Salesforce Service Cloud is a customer service management platform that helps businesses provide exceptional customer support. 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That\u2019s why Salesforce tailors its products for each department: Marketing Cloud for the marketing team, Sales Cloud for the sales team, and Service Cloud for the customer support team. DataScientest [&hellip;]<\/p>\n","protected":false},"author":45,"featured_media":189859,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"content-type":"","inline_featured_image":false},"categories":[2420,2412],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v21.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Salesforce Service Cloud: What are its features?<\/title>\n<meta name=\"description\" content=\"Marketing, commercial functions, and customer support... each department has different needs regarding customer relationship management. 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