{"id":191347,"date":"2024-12-04T06:27:00","date_gmt":"2024-12-04T05:27:00","guid":{"rendered":"https:\/\/datascientest.com\/en\/?p=191347"},"modified":"2024-12-04T20:28:38","modified_gmt":"2024-12-04T19:28:38","slug":"all-about-chatbots","status":"publish","type":"post","link":"https:\/\/datascientest.com\/en\/all-about-chatbots","title":{"rendered":"Chatbot: Definition, Uses, and Impact on Businesses"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"191347\" class=\"elementor elementor-191347\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca99775 e-flex e-con-boxed e-con\" data-id=\"ca99775\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-578a77b elementor-widget elementor-widget-text-editor\" data-id=\"578a77b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><b>While it may lack the relational nuance of an authentic conversation with a human being, chatbots offer the clear advantage of eliminating customer wait times and quickly resolving a large volume of first-level inquiries. In the era of artificial intelligence, they are even capable of providing highly personalized responses. Have chatbots become a marketing tool in their own right?<\/b><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85988a2 elementor-widget elementor-widget-text-editor\" data-id=\"85988a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<span style=\"font-weight: 400;\">The launch of ChatGPT in late November 2022 heralded the era of <\/span><b>intelligent chatbots<\/b><span style=\"font-weight: 400;\">. This application achieved two major milestones: it popularized <a href=\"https:\/\/datascientest.com\/en\/all-about-artificial-intelligence-and-finance-sector\">the use of artificial intelligence<\/a> among the general public and accustomed people to asking questions through a <\/span><b>conversational interface<\/b><span style=\"font-weight: 400;\"> and receiving high-quality answers.<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3ec317 elementor-align-center button-principal elementor-widget elementor-widget-button\" data-id=\"d3ec317\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/datascientest.com\/en\/machine-learning-engineer-course\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn to develop chatbots<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df20401 e-flex e-con-boxed e-con\" data-id=\"df20401\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a6da69 elementor-widget elementor-widget-heading\" data-id=\"3a6da69\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">What is a chatbot?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-960a129 elementor-widget elementor-widget-text-editor\" data-id=\"960a129\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The term chatbot is a blend of &#8220;chat&#8221; (the English word for conversation) and &#8220;bot&#8221; (short for robot). It denotes a <\/span><b>conversational robot<\/b><span style=\"font-weight: 400;\">. Thus, it is an automated tool designed to converse with humans. Typically, chatbots can be accessed via websites such as ChatGPT or Claude, through home automation assistants like <\/span><b>Amazon&#8217;s Alexa<\/b><span style=\"font-weight: 400;\"> or <\/span><b>Google Home<\/b><span style=\"font-weight: 400;\">, or via mobile device tools such as <\/span><b>Apple&#8217;s Siri<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">An increasing number of companies are deploying chatbots to handle customer inquiries, whether through <\/span><b>interactions on a website<\/b><span style=\"font-weight: 400;\"> or voice bots managing the entirety or parts of phone calls. Is it a wise move to adopt?<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9aca8d7 e-flex e-con-boxed e-con\" data-id=\"9aca8d7\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f80701 elementor-widget elementor-widget-heading\" data-id=\"1f80701\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The main types of chatbots<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efddd8a elementor-widget elementor-widget-text-editor\" data-id=\"efddd8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">There are two primary types of chatbots.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8da0cf7 elementor-widget elementor-widget-image\" data-id=\"8da0cf7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"571\" src=\"https:\/\/datascientest.com\/en\/files\/2024\/11\/chatbot-datascientest-1.webp\" class=\"attachment-full size-full wp-image-191353\" alt=\"\" srcset=\"https:\/\/datascientest.com\/en\/files\/2024\/11\/chatbot-datascientest-1.webp 1000w, https:\/\/datascientest.com\/en\/files\/2024\/11\/chatbot-datascientest-1-300x171.webp 300w, https:\/\/datascientest.com\/en\/files\/2024\/11\/chatbot-datascientest-1-768x439.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b696eb1 elementor-widget elementor-widget-heading\" data-id=\"b696eb1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\"><i>Rule-based chatbots<\/i><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c79a7c elementor-widget elementor-widget-text-editor\" data-id=\"1c79a7c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">These are designed to <\/span><b>perform specific functions<\/b><span style=\"font-weight: 400;\">. Through predefined scenarios structured in decision trees, they generate responses to user inquiries. Although these chatbots are used for <\/span><b>technical support<\/b><span style=\"font-weight: 400;\"> purposes, user experiences are not always positive due to their limitation to predictable queries.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f5e5ea elementor-widget elementor-widget-heading\" data-id=\"9f5e5ea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\"><i>AI-based chatbots<\/i><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7102fe5 elementor-widget elementor-widget-text-editor\" data-id=\"7102fe5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Powered by artificial intelligence, these chatbots are significantly <\/span><b>more sophisticated<\/b><span style=\"font-weight: 400;\">. They understand natural language and can analyze questions to <\/span><b>provide the appropriate response<\/b><span style=\"font-weight: 400;\">. Notable examples include ChatGPT, Anthropic&#8217;s Claude, and Google Gemini. They operate based on <a href=\"https:\/\/datascientest.com\/en\/machine-learning-what-is-it-and-why-does-it-change-the-world\">machine learning<\/a> \u2013 a branch of artificial intelligence that fosters predictive abilities. Companies such as OpenAI (the creator of ChatGPT), Google, and <a href=\"https:\/\/datascientest.com\/en\/all-about-anthropic\">Anthropic<\/a> are keen to license access to their <\/span><b>conversational engines<\/b><span style=\"font-weight: 400;\"> to businesses, who can then apply these engines to their data pools. This results in a greatly enhanced user experience.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8ac8c1 elementor-align-center button-principal elementor-widget elementor-widget-button\" data-id=\"f8ac8c1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/datascientest.com\/en\/deep-learning-course\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Become an AI Engineer<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d230b93 e-flex e-con-boxed e-con\" data-id=\"d230b93\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38f31fd elementor-widget elementor-widget-heading\" data-id=\"38f31fd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">An advantage for businesses?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4833883 elementor-widget elementor-widget-text-editor\" data-id=\"4833883\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nevertheless, it must be acknowledged: chatbots are not a universal solution. If implemented poorly, they can lead to frustration. Some users find that certain issues become unnecessarily complex when traditional technical support is entirely replaced by a chatbot. This approach is not advisable. Despite advancements in artificial intelligence, a conversational interface may find it challenging to comprehend <\/span><b>complex requests<\/b><span style=\"font-weight: 400;\">, leaving users understandably <\/span><b>discontented<\/b><span style=\"font-weight: 400;\">. Additionally, some customers prefer human interaction due to discomfort with new technologies.<\/span><\/p><p><span style=\"font-weight: 400;\">So, what is the optimal solution? Implementing chatbots as a first-tier support with the option to escalate to a human operator when needed. This is indeed the winning strategy.<\/span><\/p><p><span style=\"font-weight: 400;\">The evidence supports this approach: a study conducted by Dydu revealed that 7 out of 10 consumers rated their experiences with a chatbot positively. In practice, chatbots can <\/span><b>boost operational efficiency by providing practical services to customers<\/b><span style=\"font-weight: 400;\">. Hence, businesses benefit from creating FAQs and troubleshooting guides, which are more accessible in a dialog format.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dd5f27 elementor-widget elementor-widget-image\" data-id=\"9dd5f27\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"571\" src=\"https:\/\/datascientest.com\/en\/files\/2024\/11\/chatbot-datascientest-2.webp\" class=\"attachment-full size-full wp-image-191360\" alt=\"\" srcset=\"https:\/\/datascientest.com\/en\/files\/2024\/11\/chatbot-datascientest-2.webp 1000w, https:\/\/datascientest.com\/en\/files\/2024\/11\/chatbot-datascientest-2-300x171.webp 300w, https:\/\/datascientest.com\/en\/files\/2024\/11\/chatbot-datascientest-2-768x439.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-783eb40 e-flex e-con-boxed e-con\" data-id=\"783eb40\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57ee504 elementor-widget elementor-widget-heading\" data-id=\"57ee504\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Is the chatbot a marketing tool?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd960c6 elementor-widget elementor-widget-text-editor\" data-id=\"bd960c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Implementing a chatbot can appear costly. It necessitates a precise understanding of <\/span><b>customers&#8217; expectations<\/b><span style=\"font-weight: 400;\"> and the clearest methods to meet them. Furthermore, ongoing content updates are essential. Despite these technical hurdles, implementing a chatbot usually results in <\/span><b>time and cost savings<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">This tool can relieve tech support advisors by aiding in solving typical issues, effectively reducing the need for customer wait times. The presence of a chatbot can even <\/span><b>create opportunities<\/b><span style=\"font-weight: 400;\"> by alleviating the usual frustration associated with waiting times. Brands can <\/span><b>efficiently address numerous requests<\/b><span style=\"font-weight: 400;\"> with a service available 24\/7.<\/span><\/p><p><span style=\"font-weight: 400;\">Consequently, chatbots are now acknowledged as a comprehensive marketing tool. And this recognition is clear: a Zendesk report (CX Trends 2024) indicated that 67% of business leaders believe that chatbots can <\/span><b>enhance client relationships<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20855eb elementor-align-center button-principal elementor-widget elementor-widget-button\" data-id=\"20855eb\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/datascientest.com\/en\/machine-learning-engineer-course\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Follow a course in Machine Learning<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b67713 e-flex e-con-boxed e-con\" data-id=\"8b67713\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82c5bca elementor-widget elementor-widget-html\" data-id=\"82c5bca\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"What is a chatbot?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"A chatbot is a computer program designed to simulate human conversation, typically through a messaging interface. It can be used to automate tasks, answer user questions, provide customer service, or offer product recommendations.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"What are the most common types of chatbots?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"The two main types of chatbots are: rule-based chatbots, which follow a set of predefined rules to respond to users, and AI-powered chatbots, which use natural language processing (NLP) and machine learning to understand and respond more contextually.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"What are the benefits of using a chatbot for a business?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Chatbots allow businesses to automate customer support, reduce costs, improve user engagement, and provide instant answers to frequently asked questions. They can also be available 24\/7, enhancing the overall customer experience.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"How does a chatbot work with natural language processing (NLP)?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Chatbots using natural language processing (NLP) analyze the user's input text to understand the intent behind the question or request. NLP enables the chatbot to recognize keywords, extract important information, and generate relevant responses based on the context of the conversation.\"\r\n      }\r\n    }\r\n  ]\r\n}\r\n<\/script>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>While it may lack the relational nuance of an authentic conversation with a human being, chatbots offer the clear advantage of eliminating customer wait times and quickly resolving a large volume of first-level inquiries. In the era of artificial intelligence, they are even capable of providing highly personalized responses. Have chatbots become a marketing tool [&hellip;]<\/p>\n","protected":false},"author":45,"featured_media":191349,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"content-type":"","inline_featured_image":false},"categories":[2427],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v21.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Chatbot: Definition, Uses, and Impact on Businesses<\/title>\n<meta name=\"description\" content=\"Discover how chatbots are revolutionizing the customer experience by automating services using artificial intelligence. 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