{"id":193163,"date":"2025-02-24T06:30:00","date_gmt":"2025-02-24T05:30:00","guid":{"rendered":"https:\/\/datascientest.com\/en\/?p=193163"},"modified":"2025-02-24T23:55:40","modified_gmt":"2025-02-24T22:55:40","slug":"all-about-agentforce-by-salesforce","status":"publish","type":"post","link":"https:\/\/datascientest.com\/en\/all-about-agentforce-by-salesforce","title":{"rendered":"What is Agentforce by Salesforce?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"193163\" class=\"elementor elementor-193163\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16067af e-flex e-con-boxed e-con\" data-id=\"16067af\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca840cc elementor-widget elementor-widget-text-editor\" data-id=\"ca840cc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><b>The CRM sector has accelerated significantly with Agentforce introducing ChatGPT-like capabilities into the customer relationship field. What\u2019s new: the development of specialized conversational agents that incorporate the company&#8217;s operational style into their responses\u2026<\/b><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a50fe0 elementor-widget elementor-widget-text-editor\" data-id=\"1a50fe0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/datascientest.com\/en\/chatgpt-how-does-this-nlp-algorithm-work\">The introduction of ChatGPT<\/a> at the end of 2022 took many sectors by surprise. The customer relationship field couldn\u2019t escape this revolution, paving the way for AI integration into a variety of applications. <a href=\"https:\/\/datascientest.com\/en\/salesforce-all-about-the-crm-leader-turned-cloud-giant\">Salesforce, a leading player in the CRM industry<\/a>, has long been working on this evolution, culminating in a service that aligns with the new demands of businesses: Agentforce. What does it involve?<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b7cf88d e-flex e-con-boxed e-con\" data-id=\"b7cf88d\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28f9570 elementor-widget elementor-widget-heading\" data-id=\"28f9570\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Who is Salesforce?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47ec3f6 elementor-widget elementor-widget-text-editor\" data-id=\"47ec3f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The <\/span><b>Salesforce company<\/b><span style=\"font-weight: 400;\"> was founded on February 3, 1999, in San Francisco, by a key figure named <\/span><b>Marc Benioff<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Previously an executive at <a href=\"https:\/\/datascientest.com\/en\/all-about-oracle-erp\">Oracle<\/a>, Benioff began his journey there as a developer \u2013 notably, he long embraced a somewhat unconventional look. However, his sharp business acumen and ability to devise successful sales strategies soon propelled him up the ranks. By the time he left Oracle in 1999, he had ascended to the position of vice president.<\/span><\/p><p><span style=\"font-weight: 400;\">Yet, during his tenure at Oracle, Marc Benioff observed numerous deficiencies in <\/span><b>enterprise software<\/b><span style=\"font-weight: 400;\">, particularly <a href=\"https:\/\/datascientest.com\/en\/crm-customer-relationship-management-how-does-it-work\">CRM (Customer Relationship Management)<\/a>.<\/span><\/p><p><span style=\"font-weight: 400;\">The creation of Salesforce was Benioff&#8217;s vision to design <\/span><b>CRMs for the sales forces<\/b><span style=\"font-weight: 400;\"> \u2014as it translates to in English\u2014that would be as user-friendly as a website like Amazon. At a time when most software was installed locally on business PCs, he perceived the value of Salesforce\u2019s services being cloud-based and thus, accessible from anywhere. This model was known as <\/span><b>SaaS (Software as a Service)<\/b><span style=\"font-weight: 400;\">, with modules offered via subscription, allowing for adaptable budgeting. Marc Benioff aimed at the sales force market, recognizing its critical role for businesses.<\/span><\/p><p><span style=\"font-weight: 400;\">Salesforce experienced swift growth, securing prominent clients such as Cisco and the Financial Times. By 2003, the company had 5,000 clients. It went public in the following year and embarked on its global expansion. By 2009, it had emerged as the leader in cloud-based CRM solutions, surpassing Siebel Systems (later acquired by Oracle). <\/span><a href=\"https:\/\/datascientest.com\/en\/all-about-salesforce-service-cloud\"><span style=\"font-weight: 400;\">Read more about Salesforce Service Cloud<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-829c969 elementor-widget elementor-widget-image\" data-id=\"829c969\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"601\" src=\"https:\/\/datascientest.com\/en\/files\/2025\/01\/agentforce-datascientest-1.webp\" class=\"attachment-full size-full wp-image-193167\" alt=\"\" srcset=\"https:\/\/datascientest.com\/en\/files\/2025\/01\/agentforce-datascientest-1.webp 1200w, https:\/\/datascientest.com\/en\/files\/2025\/01\/agentforce-datascientest-1-300x150.webp 300w, https:\/\/datascientest.com\/en\/files\/2025\/01\/agentforce-datascientest-1-1024x513.webp 1024w, https:\/\/datascientest.com\/en\/files\/2025\/01\/agentforce-datascientest-1-768x385.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52716d4 elementor-align-center button-principal elementor-widget elementor-widget-button\" data-id=\"52716d4\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/datascientest.com\/en\/salesforce-training-why-and-how-to-become-an-expert-on-the-cloud-crm-platform\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Training in Salesforce and Agentforce<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6d83db e-flex e-con-boxed e-con\" data-id=\"f6d83db\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58ea972 elementor-widget elementor-widget-heading\" data-id=\"58ea972\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What is Agentforce?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-953d987 elementor-widget elementor-widget-text-editor\" data-id=\"953d987\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Agentforce initially emerged in 2003 as a <\/span><b>specialized version of Salesforce\u2019s flagship CRM platform<\/b><span style=\"font-weight: 400;\">, with a focus on real estate agents and professionals.<\/span><\/p><p><span style=\"font-weight: 400;\">The 2024 version of Agentforce serves a much wider purpose: it is a platform for <\/span><b>autonomous AI agents<\/b><span style=\"font-weight: 400;\">, available around the clock. It is designed to assist sales teams and numerous related professions, and even clients themselves, via <a href=\"https:\/\/datascientest.com\/en\/all-about-chatbots\">chatbots<\/a> that can integrate a deep understanding of the company into their responses. This development represents a significant advance in Salesforce&#8217;s offerings, incorporating generative artificial intelligence. Salesforce first incorporated AI with its <a href=\"https:\/\/datascientest.com\/en\/all-about-salesforce-ai\">Einstein platform<\/a> in 2016, but the emergence of ChatGPT compelled Marc Benioff&#8217;s company to advance further.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c86ef90 e-flex e-con-boxed e-con\" data-id=\"c86ef90\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f09e7b elementor-widget elementor-widget-heading\" data-id=\"3f09e7b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Creating AI agents<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e75747 elementor-widget elementor-widget-text-editor\" data-id=\"8e75747\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The core concept behind Agentforce is to facilitate the creation of <\/span><b>customized autonomous AI agents<\/b><span style=\"font-weight: 400;\"> using natural language, which understand the company\u2019s culture, data, and internal and external policies. These AI agents primarily address customer inquiries but can also be used for various other purposes, such as optimizing a <\/span><b>marketing campaign<\/b><span style=\"font-weight: 400;\"> or even <\/span><b>training for sales pitches<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ec6a0f e-flex e-con-boxed e-con\" data-id=\"5ec6a0f\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c21fa51 elementor-widget elementor-widget-heading\" data-id=\"c21fa51\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Key features of Salesforce<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5fc160 elementor-widget elementor-widget-heading\" data-id=\"a5fc160\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><font size=\"4\">Creation of customized agents<\/font><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-390fc44 elementor-widget elementor-widget-text-editor\" data-id=\"390fc44\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Through natural language commands and suitable interfaces, managers can develop agents tailored to their specific needs. These agents leverage the entire <\/span><b>Salesforce ecosystem<\/b><span style=\"font-weight: 400;\">: <\/span><b>Data Cloud<\/b><span style=\"font-weight: 400;\">, <\/span><b>Slack<\/b><span style=\"font-weight: 400;\">, <a href=\"https:\/\/datascientest.com\/en\/what-is-tableau\">Tableau<\/a>, <\/span><a href=\"https:\/\/www.mulesoft.com\/fr\/\"><b>MuleSoft<\/b><\/a><span style=\"font-weight: 400;\">&#8230; They can analyze available data and make informed decisions. Salesforce thus envisions these agents as \u201cvirtual workers,\u201d extending beyond traditional CRM functions.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54bb4db elementor-widget elementor-widget-heading\" data-id=\"54bb4db\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><font size=\"4\">Reasoning engine<\/font><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-976b4e6 elementor-widget elementor-widget-text-editor\" data-id=\"976b4e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Agentforce is built on Atlas, a reasoning engine employing reinforcement learning to enhance performance in real-time. Agents can constantly <\/span><b>refine their responses and actions<\/b><span style=\"font-weight: 400;\"> and <\/span><b>anticipate<\/b><span style=\"font-weight: 400;\"> a contact\u2019s needs by analyzing millions of data points.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-475b2f6 elementor-widget elementor-widget-heading\" data-id=\"475b2f6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><font size=\"4\">Securing interactions<\/font><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44299ae elementor-widget elementor-widget-text-editor\" data-id=\"44299ae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Agentforce relies on the <\/span><b>Einstein Trust Layer<\/b><span style=\"font-weight: 400;\">, a security and ethical framework developed to foster the responsible and secure use of artificial intelligence. Prospects attempting to \u201cgame\u201d the system or pose inappropriate questions will find their requests unaddressed.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5516976 elementor-widget elementor-widget-heading\" data-id=\"5516976\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><font size=\"4\">Library of pre-configured actions<\/font><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70112ac elementor-widget elementor-widget-text-editor\" data-id=\"70112ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Salesforce has partnered with companies such as <a href=\"https:\/\/datascientest.com\/en\/amazon-web-services-aws-unveiling-the-power-of-the-amazon-cloud\">AWS (Amazon Web Services)<\/a>, Box, Google, IBM, Workday, and Zoom to offer a range of agents and workflows available through the <a href=\"https:\/\/datascientest.com\/en\/all-about-salesforce-appexchange\">Salesforce AppExchange<\/a> marketplace. Users have access to over a hundred pre-configured actions.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-782750f e-flex e-con-boxed e-con\" data-id=\"782750f\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a37ebff elementor-widget elementor-widget-heading\" data-id=\"a37ebff\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Initial feedback<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d85ee83 elementor-widget elementor-widget-text-editor\" data-id=\"d85ee83\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">On December 17, 2024, just over a month following Agentforce&#8217;s release, Salesforce announced it had closed a thousand contracts related to the new service. Among the companies adopting Agentforce is the publisher <\/span><b>Wiley<\/b><span style=\"font-weight: 400;\">, which reported a <\/span><b>more than 40% improvement in incident resolution<\/b><span style=\"font-weight: 400;\"> compared to the previous chatbot. 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What\u2019s new: the development of specialized conversational agents that incorporate the company&#8217;s operational style into their responses\u2026 The introduction of ChatGPT at the end of 2022 took many sectors by surprise. The customer relationship field couldn\u2019t escape this revolution, [&hellip;]<\/p>\n","protected":false},"author":45,"featured_media":193165,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"content-type":"","inline_featured_image":false},"categories":[2420],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v21.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is Agentforce by Salesforce?<\/title>\n<meta name=\"description\" content=\"Discover Agentforce, the revolutionary Salesforce platform that optimizes the management of your sales force. 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