{"id":198157,"date":"2025-09-03T09:03:38","date_gmt":"2025-09-03T08:03:38","guid":{"rendered":"https:\/\/datascientest.com\/en\/?p=198157"},"modified":"2025-09-03T09:03:39","modified_gmt":"2025-09-03T08:03:39","slug":"voice-agents-what-are-they","status":"publish","type":"post","link":"https:\/\/datascientest.com\/en\/voice-agents-what-are-they","title":{"rendered":"Voice Agents: What are they? How do they work?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"198157\" class=\"elementor elementor-198157\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8411538 e-flex e-con-boxed e-con\" data-id=\"8411538\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d1488f elementor-widget elementor-widget-text-editor\" data-id=\"6d1488f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><b>Voice Agents are vocal conversational agents, skilled in understanding, conversing, and taking action thanks to artificial intelligence. Discover why they are significantly more advanced than traditional voice assistants, along with the numerous promises tied to this technology!<\/b><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1745c3f elementor-widget elementor-widget-text-editor\" data-id=\"1745c3f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>Engaging with a machine<\/b><span style=\"font-weight: 400;\"> has never been more natural. <\/span><b>Voice commands<\/b><span style=\"font-weight: 400;\"> for turning on lights, booking tickets, or receiving a health diagnosis were once the realm of science fiction, but are now becoming integral to daily life. Behind the soothing voice of your trusted assistant lies a profound transformation: the rise of <\/span><b><i>voice agents<\/i><\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">These conversational agents, equipped with <\/span><a href=\"https:\/\/datascientest.com\/en\/artificial-intelligence-definition\"><span style=\"font-weight: 400;\">artificial intelligence<\/span><\/a><span style=\"font-weight: 400;\">, can <\/span><b>interpret intentions<\/b><span style=\"font-weight: 400;\">, <\/span><b>understand context<\/b><span style=\"font-weight: 400;\">, and even <\/span><b>improvise<\/b><span style=\"font-weight: 400;\">. We\u2019ve come a long way from the rigid scripts of the early <strong>Siri <\/strong>or <strong>Alexa<\/strong>. Current voice agents learn, <\/span><b>engage in dialogue<\/b><span style=\"font-weight: 400;\">, <\/span><b>adapt<\/b><span style=\"font-weight: 400;\">, and sometimes even astonish.<\/span><\/p><p><span style=\"font-weight: 400;\">With an estimated <\/span><b>8.4 billion voice assistants globally by 2025<\/b><span style=\"font-weight: 400;\"> and market forecasts exceeding 47 billion dollars by 2034, one thing is clear: <\/span><b>voice is a new interface<\/b><span style=\"font-weight: 400;\">. So how do these agents operate? In which fields do they excel? And most importantly, why are they transformative?<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fce00a elementor-align-center button-principale elementor-widget elementor-widget-button\" data-id=\"2fce00a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datascientest.com\/en\/data-courses\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">More about Voice Agents<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-361b6db e-flex e-con-boxed e-con\" data-id=\"361b6db\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09490df elementor-widget elementor-widget-heading\" data-id=\"09490df\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-xl\">More than just a voice assistant<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1faa664 elementor-widget elementor-widget-text-editor\" data-id=\"1faa664\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">On the surface, a <\/span><i><span style=\"font-weight: 400;\">voice agent<\/span><\/i><span style=\"font-weight: 400;\"> appears similar to a voice assistant. Yet, in reality, there&#8217;s a notable distinction. Traditional voice assistants, like Siri or Google Home, perform pre-programmed commands: &#8220;set a timer,&#8221; &#8220;play music,&#8221; &#8220;call mom.&#8221; In contrast, a <\/span><i><span style=\"font-weight: 400;\">voice agent<\/span><\/i><span style=\"font-weight: 400;\"> serves as a <\/span><b>vocal conversational agent<\/b><span style=\"font-weight: 400;\">, comprehending natural language, engaging in continuous dialogues, considering context, and often utilizing generative AI models.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b074022 e-flex e-con-boxed e-con\" data-id=\"b074022\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6e2db9 elementor-widget elementor-widget-heading\" data-id=\"c6e2db9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">The tech behind the voice<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8eb7c49 elementor-widget elementor-widget-text-editor\" data-id=\"8eb7c49\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The voice you hear is merely the final layer of a <\/span><b>complex technology pipeline<\/b><span style=\"font-weight: 400;\">. Beneath the surface, numerous technical components play a role.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e15c36e elementor-widget elementor-widget-image\" data-id=\"e15c36e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-1.webp\" class=\"attachment-full size-full wp-image-198160\" alt=\"\" srcset=\"https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-1.webp 1536w, https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-1-300x200.webp 300w, https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-1-1024x683.webp 1024w, https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-1-768x512.webp 768w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0418dcd elementor-widget elementor-widget-text-editor\" data-id=\"0418dcd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">It begins with <\/span><b>Automatic Speech Recognition (<\/b><b><i>ASR<\/i><\/b><b>)<\/b><span style=\"font-weight: 400;\">, which captures your voice, processes it, interprets it, and converts it into text. Subsequently, <\/span><b>Natural Language Understanding (<\/b><b><i>NLU<\/i><\/b><b>)<\/b><span style=\"font-weight: 400;\"> comes into play, where AI attempts to grasp your true intent beyond mere words.<\/span><\/p><p><span style=\"font-weight: 400;\">A simple query like &#8220;Can you remind me to call my mom tonight?&#8221; can trigger various logics: calendar, contacts, time, tone. The decision engine subsequently <\/span><b>determines the best response or action<\/b><span style=\"font-weight: 400;\"> based on rules, databases, or generative models.<\/span><\/p><p><span style=\"font-weight: 400;\">Lastly, <\/span><b>Text-to-Speech (<\/b><b><i>TTS<\/i><\/b><b>)<\/b><span style=\"font-weight: 400;\">, often driven by neural networks, transforms everything into a smooth, more human-like voice than ever before. And the process is incredibly rapid. <\/span><b>Recent advancements in latency reduction, emotion detection, and adaptive natural voices<\/b><span style=\"font-weight: 400;\"> have been remarkable.<\/span><\/p><p><span style=\"font-weight: 400;\">Modern agents can <\/span><b>detect frustration in one&#8217;s voice<\/b><span style=\"font-weight: 400;\">, <\/span><b>modulate their tone<\/b><span style=\"font-weight: 400;\">, or <\/span><b>redirect to a human if necessary<\/b><span style=\"font-weight: 400;\">. As an added bonus: <\/span><a href=\"https:\/\/datascientest.com\/en\/large-language-models-llm-everything-you-need-to-know\"><span style=\"font-weight: 400;\">LLMs<\/span><\/a><span style=\"font-weight: 400;\"> like <a href=\"https:\/\/datascientest.com\/en\/chatgpt-how-does-this-nlp-algorithm-work\">ChatGPT<\/a>, <a href=\"https:\/\/datascientest.com\/en\/what-is-google-gemini\">Gemini<\/a>, or <strong><a href=\"_wp_link_placeholder\" data-wplink-edit=\"true\">Claude<\/a> <\/strong>now empower these agents to generate <\/span><b>rich, personalized, occasionally even creative responses<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20f7aaa e-flex e-con-boxed e-con\" data-id=\"20f7aaa\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9a04df elementor-widget elementor-widget-heading\" data-id=\"a9a04df\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Billions of voices worldwide: the numbers behind a global surge<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46b95f9 elementor-widget elementor-widget-text-editor\" data-id=\"46b95f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If it feels like voice agents are ubiquitous&#8230; that&#8217;s because they indeed are. In 2024, there were <\/span><b>8.4 billion active voice assistants globally<\/b><span style=\"font-weight: 400;\">. That&#8217;s more than the number of people on Earth.<\/span><\/p><p><span style=\"font-weight: 400;\">From smartphones and smart speakers to vehicles and everyday objects, voice has become <\/span><b>a universal interaction method<\/b><span style=\"font-weight: 400;\">. The market is following the same ascending trajectory. The Voice Agents market alone is projected to reach <\/span><b>47.5 billion dollars by 2034<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">On another front, <\/span><b>Voice Commerce<\/b><span style=\"font-weight: 400;\"> is anticipated to account for 89.8 billion dollars by the end of 2025, propelled by the convenience of voice ordering. For most voice AI-related projections, the CAGR surpasses 30%. Yet beyond the raw figures, it\u2019s the tangible business benefits that stand out.<\/span><\/p><p><span style=\"font-weight: 400;\">Expect up to a <\/span><b>30% reduction in call handling time<\/b><span style=\"font-weight: 400;\"> in customer service. <\/span><b>Customer satisfaction increases by 31.5%<\/b><span style=\"font-weight: 400;\">, resolution rates by 14%, and retention by 24.8%. Consequently, more businesses are expected to integrate GPT voice agents by the end of 2025. And this is merely the start. As these agents improve, they increasingly become central to practical use cases&#8230;<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c082e85 elementor-widget elementor-widget-image\" data-id=\"c082e85\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-2.webp\" class=\"attachment-full size-full wp-image-198161\" alt=\"\" srcset=\"https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-2.webp 1536w, https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-2-300x200.webp 300w, https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-2-1024x683.webp 1024w, https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-2-768x512.webp 768w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21af634 elementor-align-center button-principale elementor-widget elementor-widget-button\" data-id=\"21af634\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datascientest.com\/en\/data-courses\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Learning to develop a Voice Agent<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aff39c9 e-flex e-con-boxed e-con\" data-id=\"aff39c9\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6935d5 elementor-widget elementor-widget-heading\" data-id=\"c6935d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Health, finance, retail... industries embracing voice<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7989f42 elementor-widget elementor-widget-text-editor\" data-id=\"7989f42\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The surge in voice agents isn\u2019t just a passing trend; they address real business needs. Across several industries, they already <\/span><b>save time, reduce costs<\/b><span style=\"font-weight: 400;\">, and at times even foster <\/span><b>trust<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">In <\/span><b>hospitals<\/b><span style=\"font-weight: 400;\">, 44% of institutions have already adopted voice agents. <\/span><a href=\"https:\/\/datascientest.com\/en\/all-about-e-health\"><span style=\"font-weight: 400;\">They assist doctors with file management<\/span><\/a><span style=\"font-weight: 400;\">, remind patients of appointments, handle incoming calls, and partake in teleconsultation automation.<\/span><\/p><p><span style=\"font-weight: 400;\">As a result, 65% of healthcare providers report reduced mental workload, and 72% of patients feel at ease speaking to an agent. In finance, including <\/span><b>banks and insurance<\/b><span style=\"font-weight: 400;\">, voice agents efficiently manage <\/span><b>around-the-clock customer support<\/b><span style=\"font-weight: 400;\">, secure simple inquiries (check balance, address update), and alleviate hotline congestion.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1461e95 elementor-widget elementor-widget-image\" data-id=\"1461e95\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-3.webp\" class=\"attachment-full size-full wp-image-198162\" alt=\"\" srcset=\"https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-3.webp 1536w, https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-3-300x200.webp 300w, https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-3-1024x683.webp 1024w, https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-3-768x512.webp 768w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-900529f elementor-align-center button-principale elementor-widget elementor-widget-button\" data-id=\"900529f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datascientest.com\/en\/data-courses\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Deploying a Voice Agent for your projects<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc8f149 elementor-widget elementor-widget-text-editor\" data-id=\"cc8f149\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Some banks even utilize voice agents capable of verifying identities through voice biometrics, boasting reliability that surpasses that of fingerprints. Retail and e-commerce are prime areas for voice commerce. Ordering groceries, inquiring about products, tracking deliveries, or activating customer support\u2014all can be accomplished via voice.<\/span><\/p><p><span style=\"font-weight: 400;\">And it works. Already, 27% of Google searches on mobile are conducted vocally. Additionally, in connected cars, voice agents are evolving into <\/span><b>intelligent copilots<\/b><span style=\"font-weight: 400;\">. Peugeot, Kia, and Lucid have embraced this innovation. In industry, they streamline tasks for technicians through <\/span><b>hands-free voice commands<\/b><span style=\"font-weight: 400;\">. In the energy sector, they ease alert reporting and incident analysis.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a50deab e-flex e-con-boxed e-con\" data-id=\"a50deab\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-981dc41 elementor-widget elementor-widget-heading\" data-id=\"981dc41\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Crafting a meaningful voice: UX challenges<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab5c2d2 elementor-widget elementor-widget-text-editor\" data-id=\"ab5c2d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">It&#8217;s often overlooked: <\/span><b>voice is an interface<\/b><span style=\"font-weight: 400;\">, not just a medium. And like any interface, it necessitates careful design. A quality voice agent shouldn&#8217;t merely &#8220;respond&#8221;. It must <\/span><b>listen<\/b><span style=\"font-weight: 400;\">, <\/span><b>comprehend<\/b><span style=\"font-weight: 400;\">, and most importantly, <\/span><b>avoid frustration<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">The <\/span><b>pace<\/b><span style=\"font-weight: 400;\">, <\/span><b>timbre<\/b><span style=\"font-weight: 400;\">, <\/span><b>pauses<\/b><span style=\"font-weight: 400;\">, <\/span><b>transitions between responses<\/b><span style=\"font-weight: 400;\">, the <\/span><b>ability to rephrase&#8230;<\/b><span style=\"font-weight: 400;\"> every element counts. Conversations are not with a form but with an entity. While a graphical interface allows for exploration, voice offers a single chance: should the agent err, interrupt, or seem soulless, users will abandon the interaction.<\/span><\/p><p><span style=\"font-weight: 400;\">This is why increasing numbers of companies are investing in <\/span><b>conversational design<\/b><span style=\"font-weight: 400;\">, meticulously selecting <\/span><b>voices<\/b><span style=\"font-weight: 400;\"> (human or synthetic), <\/span><b>tones<\/b><span style=\"font-weight: 400;\"> (serious, warm, professional&#8230;), and <\/span><b>language intentions<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">And beginning in 2023, with advancements in <\/span><b>neural synthesis<\/b><span style=\"font-weight: 400;\">, it has become possible to <\/span><b>create bespoke voices<\/b><span style=\"font-weight: 400;\"> capable of expressing surprise, irony, and emotion. Voice is no longer merely an audio output but a comprehensive user experience. It has the power to make a service either unforgettable or unbearable.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b3f67f9 e-flex e-con-boxed e-con\" data-id=\"b3f67f9\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee15d91 elementor-widget elementor-widget-heading\" data-id=\"ee15d91\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Creating your own voice agent in 2025: tools to know<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc135b2 elementor-widget elementor-widget-text-editor\" data-id=\"cc135b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Great news: you don&#8217;t need to be a Google engineer to develop a voice agent. Platforms such as <\/span><b>Voiceflow<\/b><span style=\"font-weight: 400;\">, <\/span><b>Alan AI<\/b><span style=\"font-weight: 400;\">, <\/span><b>Dialogflow<\/b><span style=\"font-weight: 400;\">, <\/span><b>Amazon Lex<\/b><span style=\"font-weight: 400;\">, or <\/span><b>SoundHound Studio<\/b><span style=\"font-weight: 400;\"> have democratized the creation of voice agents.<\/span><\/p><p><span style=\"font-weight: 400;\">They allow users, through a visual interface or APIs, to design a <\/span><b>vocal conversational agent<\/b><span style=\"font-weight: 400;\"> connected to business back-ends, CRMs, payment services, or even generative AI. With <\/span><b>Voiceflow<\/b><span style=\"font-weight: 400;\">, for example, designers can <\/span><b>create a complete voice journey without writing a single line of code<\/b><span style=\"font-weight: 400;\">, incorporating conditional logic, API connectors, response variations, and even emotional nuances.<\/span><\/p><p><span style=\"font-weight: 400;\">Some tools go beyond, <\/span><b>integrating LLMs<\/b><span style=\"font-weight: 400;\"> (language models) or <\/span><b>customized intent recognition systems<\/b><span style=\"font-weight: 400;\"> from the outset, allowing agents to respond with nuance, context, and memory. This accessibility has noticeable outcomes: from startups to major corporations, voice agents are now swiftly developed.<\/span><\/p><p><span style=\"font-weight: 400;\">They can be deployed for ephemeral uses, marketing events, or as internal assistants. We are witnessing a true <\/span><b>&#8220;no-code voice generalization&#8221;<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e50a3f8 elementor-widget elementor-widget-image\" data-id=\"e50a3f8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-4.webp\" class=\"attachment-full size-full wp-image-198163\" alt=\"\" srcset=\"https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-4.webp 1536w, https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-4-300x200.webp 300w, https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-4-1024x683.webp 1024w, https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-4-768x512.webp 768w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28214e0 elementor-align-center button-principale elementor-widget elementor-widget-button\" data-id=\"28214e0\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datascientest.com\/en\/data-courses\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Mastering voice assistant development<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f4aef2 e-flex e-con-boxed e-con\" data-id=\"2f4aef2\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06aab37 elementor-widget elementor-widget-heading\" data-id=\"06aab37\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Voice agents and generative AI: promise or illusion?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aef8cb0 elementor-widget elementor-widget-text-editor\" data-id=\"aef8cb0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">With the integration of LLMs such as GPT, Claude, Mistral, or Gemini, voice agents have fundamentally transformed. Gone are the prerecorded scripts. Enter <\/span><b>free-form, contextual, adaptive conversation<\/b><span style=\"font-weight: 400;\">. An agent empowered by generative AI can comprehend complex requests, respond with nuance, improvise, reformulate, or even ask clarifying questions.<\/span><\/p><p><span style=\"font-weight: 400;\">This capability allows, for example, <\/span><b>Google Assistant<\/b><span style=\"font-weight: 400;\">, now integrated with Gemini, to handle a request like: &#8220;Can you remind me who came to dinner at my place two weeks ago, and book the same restaurant for me?&#8221;.<\/span><\/p><p><span style=\"font-weight: 400;\">It merely needs to analyze calendars, messages, and geolocation data. However, this power comes with challenges. AI might fabricate information with confidence, a phenomenon known as hallucinations. Consequently, it can <\/span><b>mislead users<\/b><span style=\"font-weight: 400;\"> by discussing nonexistent topics.<\/span><\/p><p><span style=\"font-weight: 400;\">The <\/span><b>response time<\/b><span style=\"font-weight: 400;\"> also extends, since crafting a coherent spoken sentence takes more time than a scripted one. It&#8217;s also challenging to <\/span><b>control precisely <\/b><b><i>what<\/i><\/b><b> the agent will say<\/b><span style=\"font-weight: 400;\">, which can cause issues in customer support scenarios. The oversight is limited.<\/span><\/p><p><span style=\"font-weight: 400;\">We mustn&#8217;t disregard the <\/span><b>inference cost<\/b><span style=\"font-weight: 400;\">. Each query to an LLM demands a substantial (and costly) infrastructure. Even if generative agents are impressive, they need well-defined boundaries. This is why they\u2019re often employed in a <\/span><b>hybrid approach<\/b><span style=\"font-weight: 400;\">: <\/span><b>scripts for straightforward requests, LLM for intricate or emotional ones<\/b><span style=\"font-weight: 400;\">. Nonetheless, we are just at the <\/span><b>beginning<\/b><span style=\"font-weight: 400;\">. The technology will evolve, gradually addressing its shortcomings&#8230;<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bfd2715 e-flex e-con-boxed e-con\" data-id=\"bfd2715\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af653f5 elementor-widget elementor-widget-heading\" data-id=\"af653f5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Privacy, security, and bias: the overlooked challenges of voice<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d044018 elementor-widget elementor-widget-text-editor\" data-id=\"d044018\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The sensitive issue of <\/span><b>confidentiality<\/b><span style=\"font-weight: 400;\"> lingers. Voice agents facilitate more natural interactions. Yet, the smoother the voice, the more it might provoke anxiety. Because behind the conversational magic, several gray areas persist. Some systems retain <\/span><b>voice data<\/b><span style=\"font-weight: 400;\"> for model training. Where? For how long? By whom?<\/span><\/p><p><span style=\"font-weight: 400;\">Each voice is unique, hence identifiable. Used for <\/span><b>security and voice biometrics<\/b><span style=\"font-weight: 400;\">, it can also inadvertently become a key to access if mishandled. The capability to discern frustration or fear is valuable&#8230; but could also be intrusive if improperly managed.<\/span><\/p><p><span style=\"font-weight: 400;\">Moreover, some accents are poorly interpreted, and certain intonations are processed less accurately depending on language or cultural contexts. Voice agents might therefore <\/span><b>perpetuate societal biases<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">And worse: voice <a href=\"https:\/\/datascientest.com\/en\/deepfake-a-dangerous-tool-on-the-rise\">deepfakes<\/a>, capable of <\/span><b>mimicking a voice from mere seconds of recording<\/b><span style=\"font-weight: 400;\">. Scams, impersonation, manipulation&#8230; the risks are genuine, and regulations are almost nonexistent. Mitigating these threats calls for <\/span><a href=\"https:\/\/datascientest.com\/en\/all-about-ethical-ai\"><span style=\"font-weight: 400;\">ethical agent design<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><b>transparent opt-out or opt-in options<\/b><span style=\"font-weight: 400;\">, and procedures for redirecting to a human in case of doubts.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55fcd45 elementor-widget elementor-widget-image\" data-id=\"55fcd45\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-5.webp\" class=\"attachment-full size-full wp-image-198164\" alt=\"\" srcset=\"https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-5.webp 1536w, https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-5-300x200.webp 300w, https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-5-1024x683.webp 1024w, https:\/\/datascientest.com\/en\/files\/2025\/07\/voice-agent-datascientest-5-768x512.webp 768w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b6b181 elementor-align-center button-principale elementor-widget elementor-widget-button\" data-id=\"8b6b181\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datascientest.com\/en\/data-courses\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Train in the use of generative AI<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d255094 e-con-full e-flex e-con\" data-id=\"d255094\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c73e0a elementor-widget elementor-widget-heading\" data-id=\"7c73e0a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Conclusion: Voice Agents, giving a voice to conversational AI<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dae6e4 elementor-widget elementor-widget-text-editor\" data-id=\"8dae6e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">They never rest, grasp your intentions, and respond with fluidity. <\/span><b>Voice Agents<\/b><span style=\"font-weight: 400;\"> are no longer merely a futuristic promise: they are now a reality, woven into our phones, vehicles, services, and routines.<\/span><\/p><p><span style=\"font-weight: 400;\">Yet this new era of vocal technology also provokes concerns: about <\/span><b>autonomy<\/b><span style=\"font-weight: 400;\">, <\/span><b>trust<\/b><span style=\"font-weight: 400;\">, <\/span><b>privacy<\/b><span style=\"font-weight: 400;\">&#8230; and the role we wish these agents to play in everyday interactions. Are you eager to understand how voice agents function and design one of your own?<\/span><\/p><p><span style=\"font-weight: 400;\">Join the artificial intelligence training offered by <\/span><b>DataScientest<\/b><span style=\"font-weight: 400;\">. Our AI Engineer program equips you to <\/span><a href=\"https:\/\/datascientest.com\/en\/machine-learning-what-is-it-and-why-does-it-change-the-world\"><span style=\"font-weight: 400;\">master machine learning fundamentals<\/span><\/a><span style=\"font-weight: 400;\">, natural language processing, and <\/span><b>integrate models like<\/b><span style=\"font-weight: 400;\"> GPT into practical projects. This includes <\/span><b>voice agents<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Thanks to our practice-based instructional methods, you&#8217;ll learn to <\/span><b>use AI generative tools<\/b><span style=\"font-weight: 400;\">, <\/span><b>grasp conversational agent architectures<\/b><span style=\"font-weight: 400;\">, and <\/span><a href=\"https:\/\/datascientest.com\/en\/all-about-courses-on-python\"><span style=\"font-weight: 400;\">create voice prototypes using Python<\/span><\/a><span style=\"font-weight: 400;\">, LangChain, or <\/span><a href=\"https:\/\/datascientest.com\/en\/all-about-creating-an-api\"><span style=\"font-weight: 400;\">specialized APIs<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p><a href=\"https:\/\/datascientest.com\/en\/data-courses\"><span style=\"font-weight: 400;\">Our courses<\/span><\/a><span style=\"font-weight: 400;\"> are offered in <\/span><b>bootcamp, continuous, or apprenticeship formats<\/b><span style=\"font-weight: 400;\">, and are eligible for CPF or France Travail funding. <\/span><b>Explore DataScientest<\/b><span style=\"font-weight: 400;\"> and infuse voice into your AI projects.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3630c4 elementor-align-center button-principale elementor-widget elementor-widget-button\" data-id=\"d3630c4\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/datascientest.com\/en\/data-courses\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Our IA training courses<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57bc921 elementor-widget elementor-widget-text-editor\" data-id=\"57bc921\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">You&#8217;re now up to speed on Voice Agents. For further insights on this subject, read <\/span><span style=\"font-weight: 400;\">our comprehensive article on Voiceflow<\/span><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/datascientest.com\/en\/natural-language-processing-definition-and-principles\"><span style=\"font-weight: 400;\">our article on NLP<\/span><\/a><span style=\"font-weight: 400;\">!<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3aa4312 e-flex e-con-boxed e-con\" data-id=\"3aa4312\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d475f2 elementor-widget elementor-widget-html\" data-id=\"7d475f2\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"More than just a voice assistant\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Traditional voice assistants perform pre-programmed commands, while voice agents understand natural language, maintain context, and use generative AI.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"The tech behind the voice\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Voice agents rely on ASR, NLU, decision engines, and TTS to process speech, understand intent, and generate natural responses.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Billions of voices worldwide: the numbers behind a global surge\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"In 2024, there were 8.4 billion active voice assistants globally, with projections showing continued growth and strong business performance.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Health, finance, retail... industries embracing voice\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Voice agents are used in healthcare, finance, retail, and other sectors to reduce workload, improve service, and enhance user experience.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Crafting a meaningful voice: UX challenges\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Designing voice interactions involves managing tone, pace, transitions, and emotion to create a smooth and engaging user experience.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Creating your own voice agent in 2025: tools to know\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Tools like Voiceflow, Alan AI, and Dialogflow allow users to create voice agents through visual interfaces or APIs, often with no code.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Voice agents and generative AI: promise or illusion?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"With LLMs, voice agents gain flexibility and contextual understanding, but also face risks like hallucinations, latency, and inference costs.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Privacy, security, and bias: the overlooked challenges of voice\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Voice data can be sensitive, raising issues about retention, biometrics, bias, and misuse, including deepfakes and manipulation.\"\r\n      }\r\n    }\r\n  ]\r\n}\r\n<\/script>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Voice Agents are vocal conversational agents, skilled in understanding, conversing, and taking action thanks to artificial intelligence. Discover why they are significantly more advanced than traditional voice assistants, along with the numerous promises tied to this technology! Engaging with a machine has never been more natural. Voice commands for turning on lights, booking tickets, or [&hellip;]<\/p>\n","protected":false},"author":47,"featured_media":198159,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"content-type":"","inline_featured_image":false},"categories":[2427],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v21.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Voice Agents: What are they? 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