{"id":199816,"date":"2023-05-09T15:00:00","date_gmt":"2023-05-09T15:00:00","guid":{"rendered":"https:\/\/datascientest.com\/?p=199816"},"modified":"2023-05-09T15:10:19","modified_gmt":"2023-05-09T15:10:19","slug":"cette-entreprise-a-adopte-lintelligence-artificielle-dans-son-entreprise-voici-les-consequences-pour-ses-employes","status":"publish","type":"post","link":"https:\/\/datascientest.com\/cette-entreprise-a-adopte-lintelligence-artificielle-dans-son-entreprise-voici-les-consequences-pour-ses-employes","title":{"rendered":"Cette entreprise a adopt\u00e9 l\u2019intelligence artificielle, voici les cons\u00e9quences pour ses employ\u00e9s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"199816\" class=\"elementor elementor-199816\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5fb7a9 e-flex e-con-boxed e-con\" data-id=\"a5fb7a9\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f053f0 elementor-widget elementor-widget-heading\" data-id=\"7f053f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Alors que l\u2019intelligence artificielle devient plus performante au fil des mois, les populations commencent \u00e0 s\u2019inqui\u00e9ter pour leur situation. Face \u00e0 ces nombreux progr\u00e8s, des employ\u00e9s s\u2019imaginent d\u00e9j\u00e0 remplac\u00e9s par un robot infatigable. Afin d\u2019imager ce sc\u00e9nario catastrophe, une entreprise du Fortune 500 a adopt\u00e9 une IA au sein de ses \u00e9quipes et observe les changements op\u00e9r\u00e9s.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf69aaf e-flex e-con-boxed e-con\" data-id=\"bf69aaf\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c60a4b elementor-widget elementor-widget-heading\" data-id=\"5c60a4b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">En quoi l\u2019IA aide-t-elle cette entreprise ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd88eb elementor-widget elementor-widget-text-editor\" data-id=\"2dd88eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"font-weight: 400;\">L\u2019entreprise X fournit des logiciels administratifs \u00e0 des entreprises et propose <\/span><b>une assistance technique<\/b><span style=\"font-weight: 400;\"> \u00e0 ses clients. Gr\u00e2ce \u00e0 un chat \u00e9crit, les assistants techniques de l\u2019entreprise interviennent aupr\u00e8s des demandeurs et d\u2019une multitude de probl\u00e8mes diff\u00e9rents. Ce m\u00e9tier, consid\u00e9r\u00e9 comme <\/span><b>stressant<\/b><span style=\"font-weight: 400;\"> et <\/span><b>\u00e9reintant<\/b><span style=\"font-weight: 400;\">, est en perp\u00e9tuelle rotation, avec un taux de d\u00e9mission annuel proche de <\/span><b>60 %<\/b><span style=\"font-weight: 400;\">. Cette perte d\u2019employ\u00e9s chaque ann\u00e9e est vue comme <\/span><b>un trou budg\u00e9taire<\/b><span style=\"font-weight: 400;\"> pour l\u2019entreprise. Cette derni\u00e8re perd du temps et de l\u2019argent \u00e0 former constamment de nouveaux salari\u00e9s dont <\/span><b>la moiti\u00e9<\/b><span style=\"font-weight: 400;\"> partiront l\u2019ann\u00e9e prochaine.<\/span><\/p><p><span style=\"font-weight: 400;\">C\u2019est pourquoi l\u2019entreprise a d\u00e9cid\u00e9 d\u2019<\/span><a href=\"https:\/\/datascientest.com\/intelligence-artificielle-definition\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">adopter l\u2019intelligence artificielle<\/span><\/a><span style=\"font-weight: 400;\"> comme soutien \u00e0 ses assistants techniques, souhaitant les rendre <\/span><b>plus performants<\/b><span style=\"font-weight: 400;\"> et non les remplacer. Afin d\u2019aider les n\u00e9ophytes, l\u2019entreprise utilise une version ant\u00e9rieure \u00e0 <\/span><a href=\"https:\/\/datascientest.com\/comment-fonctionne-chatgpt#:~:text=Ainsi%2C%20ChatGPT%20fonctionne%20comme%20GPT3,supervis%C3%A9%20et%20le%20reinforcement%20learning.\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">ChatGPT, l\u2019IA g\u00e9n\u00e9rative<\/span><\/a><span style=\"font-weight: 400;\"> \u00e0 l\u2019origine du boom m\u00e9diatique et num\u00e9rique. L\u2019IA forme le personnel en autonomie, r\u00e9pond aux questions de la client\u00e8le et <\/span><b>am\u00e9liore leurs performances quotidiennes<\/b><span style=\"font-weight: 400;\">. Ainsi elle <\/span><b>propose<\/b><span style=\"font-weight: 400;\"> des \u00e9l\u00e9ments de r\u00e9ponse aux assistants et fournit des liens \u00e0 examiner ou \u00e0 transmettre aux clients.<\/span><\/p><p><span style=\"font-weight: 400;\">Le plus \u00e9tonnant est que les agents d\u2019assistance n\u2019\u00e9taient pas form\u00e9s \u00e0 l\u2019utilisation de cette IA. L\u2019apprentissage s\u2019est fait intuitivement et ces derniers ont compris comment parler \u00e0 l\u2019IA avec le temps. <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67eb32e elementor-widget elementor-widget-image\" data-id=\"67eb32e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/datascientest.com\/wp-content\/uploads\/2023\/05\/arlington-research-nFLmPAf9dVc-unsplash-1024x683.jpg\" class=\"attachment-large size-large wp-image-199819\" alt=\"\" srcset=\"https:\/\/datascientest.com\/wp-content\/uploads\/2023\/05\/arlington-research-nFLmPAf9dVc-unsplash-1024x683.jpg 1024w, https:\/\/datascientest.com\/wp-content\/uploads\/2023\/05\/arlington-research-nFLmPAf9dVc-unsplash-300x200.jpg 300w, https:\/\/datascientest.com\/wp-content\/uploads\/2023\/05\/arlington-research-nFLmPAf9dVc-unsplash-768x512.jpg 768w, https:\/\/datascientest.com\/wp-content\/uploads\/2023\/05\/arlington-research-nFLmPAf9dVc-unsplash-1536x1025.jpg 1536w, https:\/\/datascientest.com\/wp-content\/uploads\/2023\/05\/arlington-research-nFLmPAf9dVc-unsplash.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0163f6b e-flex e-con-boxed e-con\" data-id=\"0163f6b\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e16f521 elementor-widget elementor-widget-heading\" data-id=\"e16f521\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Qu'apporte l\u2019IA aux employ\u00e9s en mati\u00e8re de performances ?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6675fb0 elementor-widget elementor-widget-text-editor\" data-id=\"6675fb0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Pour \u00e9valuer le changement apport\u00e9 par l\u2019IA, les \u00e9conomistes de cette enqu\u00eate ont \u00e9tudi\u00e9 les performances de <\/span><b>5 000 employ\u00e9s<\/b><span style=\"font-weight: 400;\"> avec et sans l\u2019IA. Ils ont alors remarqu\u00e9 une hausse de productivit\u00e9 de <\/span><b>14 % en moyenne<\/b><span style=\"font-weight: 400;\">. Les assistants deviennent <\/span><b>plus rapides<\/b><span style=\"font-weight: 400;\"> et <\/span><b>plus efficaces<\/b><span style=\"font-weight: 400;\">, mais aussi <\/span><b>plus heureux<\/b><span style=\"font-weight: 400;\"> avec un taux de d\u00e9mission en baisse, principalement chez les nouveaux embauch\u00e9s. Du c\u00f4t\u00e9 des clients, on observe \u00e9galement <\/span><b>une satisfaction en augmentation<\/b><span style=\"font-weight: 400;\"> et des personnes moins enclines \u00e0 parler au sup\u00e9rieur.<\/span><\/p><p><span style=\"font-weight: 400;\">Ce succ\u00e8s, obtenu gr\u00e2ce \u00e0 l\u2019IA, est \u00e0 l\u2019origine d\u00fb \u00e0 l\u2019exp\u00e9rience des assistants les plus exp\u00e9riment\u00e9s. Comme l\u2019IA enregistre toutes les conversations et les notes attribu\u00e9es par les clients, elle a rapidement pu <\/span><b>\u00e9tablir un classement<\/b><span style=\"font-weight: 400;\">. Elle s\u2019est alors empress\u00e9e d\u2019<\/span><b>imiter<\/b><span style=\"font-weight: 400;\"> le style de r\u00e9ponse de ces salari\u00e9s performants pour proposer cette formulation aux autres employ\u00e9s. Ainsi des agents en entreprise depuis deux mois <\/span><b>rivalisent<\/b><span style=\"font-weight: 400;\"> avec des agents de six mois d\u2019anciennet\u00e9.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b399a1 elementor-widget elementor-widget-image\" data-id=\"8b399a1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/datascientest.com\/wp-content\/uploads\/2023\/05\/emma-dau-n_4iTY1KmDE-unsplash-1024x683.jpg\" class=\"attachment-large size-large wp-image-199817\" alt=\"\" srcset=\"https:\/\/datascientest.com\/wp-content\/uploads\/2023\/05\/emma-dau-n_4iTY1KmDE-unsplash-1024x683.jpg 1024w, https:\/\/datascientest.com\/wp-content\/uploads\/2023\/05\/emma-dau-n_4iTY1KmDE-unsplash-300x200.jpg 300w, https:\/\/datascientest.com\/wp-content\/uploads\/2023\/05\/emma-dau-n_4iTY1KmDE-unsplash-768x512.jpg 768w, https:\/\/datascientest.com\/wp-content\/uploads\/2023\/05\/emma-dau-n_4iTY1KmDE-unsplash-1536x1024.jpg 1536w, https:\/\/datascientest.com\/wp-content\/uploads\/2023\/05\/emma-dau-n_4iTY1KmDE-unsplash.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a30d19 elementor-widget elementor-widget-text-editor\" data-id=\"4a30d19\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Gr\u00e2ce \u00e0 l\u2019intelligence artificielle et \u00e0 sa capacit\u00e9 de fournir <\/span><b>une exp\u00e9rience personnalis\u00e9e<\/b><span style=\"font-weight: 400;\">, chaque employ\u00e9 se voit accompagner d\u2019un assistant personnel. Au-del\u00e0 du mythe du grand remplacement, l\u2019IA est vue par beaucoup comme <\/span><b>un puissant outil d\u2019assistance<\/b><span style=\"font-weight: 400;\"> et non pas comme le renouveau de l\u2019homme. Autre qu\u2019une aide au travail, l\u2019IA peut aussi \u00eatre un assistant relationnel, <\/span><a href=\"https:\/\/datascientest.com\/dites-bonjour-a-pi-votre-prochain-assistant-ia-personnel\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">c\u2019est le projet d\u2019Inflection AI et de son chatbot intelligent, Pi<\/span><\/a><span style=\"font-weight: 400;\">. C\u2019est pourquoi, si cet article vous a plu et si vous envisagez une carri\u00e8re dans la Data Science, n\u2019h\u00e9sitez pas \u00e0 d\u00e9couvrir <\/span><a href=\"https:\/\/datascientest.com\/blog-data-ia-actualites\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">nos articles<\/span><\/a><span style=\"font-weight: 400;\"> ou <\/span><a href=\"https:\/\/datascientest.com\/formations-data\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">nos offres de formations<\/span><\/a><span style=\"font-weight: 400;\"> sur DataScientest.<\/span><\/p><p><i><span style=\"font-weight: 400;\">Source : npr.org<\/span><\/i><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Alors que l\u2019intelligence artificielle devient plus performante au fil des mois, les populations commencent \u00e0 s\u2019inqui\u00e9ter pour leur situation. Face \u00e0 ces nombreux progr\u00e8s, des employ\u00e9s s\u2019imaginent d\u00e9j\u00e0 remplac\u00e9s par un robot infatigable. Afin d\u2019imager ce sc\u00e9nario catastrophe, une entreprise du Fortune 500 a adopt\u00e9 une IA au sein de ses \u00e9quipes et observe les [&hellip;]<\/p>\n","protected":false},"author":45,"featured_media":199820,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"content-type":"","inline_featured_image":false},"categories":[2431],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v21.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cette entreprise a adopt\u00e9 l\u2019intelligence artificielle, voici les cons\u00e9quences pour ses employ\u00e9s<\/title>\n<meta name=\"description\" content=\"Afin d\u2019imager un sc\u00e9nario catastrophe, une entreprise du Fortune 500 a adopt\u00e9 une IA au sein de ses \u00e9quipes et observe les changements op\u00e9r\u00e9s\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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