From Amazon to Coca-Cola, including Adidas and Apple, the world’s largest companies use Salesforce. Over the years, the SaaS software has established itself in the customer relationship management and cloud computing market. However, mastering the software is not that simple. That's why the CRM leader offers its training platform, Salesforce Trailhead. Focus.
What is Salesforce Trailhead?
Salesforce Trailhead is a free online learning platform. The goal: to facilitate skill acquisition for users through an accessible and engaging experience.
Designed to meet the varied needs of Salesforce users (whether they are IT administrators, developers, or members of sales teams), Trailhead goes beyond mere technical training. In addition to exploring advanced features, such as Einstein Copilot, the platform helps you develop essential skills like data analysis or emotional intelligence.
All in an interactive and playful format. You progress at your own pace by following personalized learning paths. With structured modules tailored to individual goals, Trailhead offers a continuous learning experience. As a bonus, you earn badges each time you reach a milestone in mastering Salesforce.
What skills can you acquire?
Salesforce Trailhead offers a 360º training across a wide range of taught disciplines. Here are the main ones:
- Customer relationship management: This is the core of CRM. Salesforce provides numerous resources to help teams improve the customer experience.
- Data analysis: Since customer knowledge is at the heart of CRM, Trailhead helps you develop a data-driven culture.
- Artificial intelligence: To help you fully leverage this new technology, especially in customer communications.
- Automation: So you spend less time on time-consuming tasks and more on those that add real value.
- Digital transformation: The idea is to develop a new corporate culture where technologies are used to their full potential and silos between departments disappear.
These are just a few of the teachings of Salesforce Trailhead. The offering is extremely broad to cover all the needs of commercial, marketing, IT teams, and more.
Why join Salesforce Trailhead?
Effective learning
Salesforce Trailhead stands out with a playful learning method that promotes the acquisition of new skills. Rather than passively consuming information, you are actively involved in the learning journey.
Notably through:
- The Trailhead Playground: This secure space offers various practical challenges. The goal is to learn by doing. Here, you can make all the mistakes in using the CRM without fearing the consequences.
- Quizzes: They validate the skills acquired through multiple-choice questions.
- A points and badges system: You earn them at the end of each lesson to make the process even more motivating and fun.
Certifications sought after in the job market
Beyond acquiring new skills, Salesforce Trailhead allows you to validate them through various certifications: Administrator, AI specialist, business analyst, CPQ expert, and more.
These certifications are even more valuable as Salesforce largely dominates the CRM market (19.7%). Mastery of this CRM is highly sought after in the job market, giving even more weight to your resumé. And it doesn’t matter where you’re looking for work because Trailhead accreditations are globally recognized.
Access to the Trailblazer community
The strength of Salesforce Trailhead lies in the Trailblazer community, a global network of users where mutual assistance and experience sharing are at the heart of collective success. This community is open to everyone, regardless of your background or level of expertise.
The goal is to provide users with a collaborative learning space that promotes individual progress thanks to connections and numerous proposed challenges. Thanks to this collaborative dynamic, you maximize your productivity, adopt innovations more quickly, and make the most of Salesforce solutions.
Trailhead perfectly combines practical learning, gamification, and community spirit to create a rewarding and stimulating experience. Don’t hesitate to join its online courses.
And to complete this learning, train with DataScientest.
