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Brevo: Everything you need to know about this multifunctional marketing tool

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Illustration showing Brevo’s digital marketing platform with key features including email marketing, live chat, CRM tools, marketing automation, and quality assurance systems, represented by modern cartoon-style icons and characters.

As the marketing landscape continues to evolve, businesses are constantly having to adapt and adopt new approaches to stand out from the crowd. In this context, email marketing, text messaging and campaign automation have emerged as key levers for effectively reaching consumers. Find out how Brevo can help optimise marketing strategies, boost customer engagement and achieve growth objectives.

What is Brevo ?

Brevo  is an all-in-one solution that offers a full range of features for optimising digital marketing. It can be used to send targeted emails, automate campaigns or effectively manage contacts.

Brevo makes it easy to create and personalise attractive emails using an intuitive editor and predefined templates.

The platform also enables contact lists to be segmented according to specific criteria. This makes it possible to precisely target an audience with a view to obtaining more relevant results.

In addition, Brevo offers advanced features such as detailed reports for analysing performance and integrations with other marketing tools for seamless management of your activities.

Brevo’s ease of use and accessibility make it a suitable solution for both small businesses and marketing professionals.

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Screenshot of an order confirmation email template created with Brevo, showing a structured layout including a thank-you message, dynamic placeholders for customer and delivery information, a "Track my package" button, and social media icons in the footer.

What services does Brevo offer?

Emailing

Brevo’s emailing function enables you to create, personalise and send effective emails to reach your target audience.

Brevo has an intuitive editor with predefined templates and a drag-and-drop interface that will optimise the creation of attractive emails. However, there is also advanced personalisation with the use of tags to offer a personalised experience to each recipient.

Brevo also allows you to divide contact lists into smaller groups according to specific criteria. This option makes it possible to target customers via emails in a way that is relevant and tailored to each segment.

Finally, Brevo offers the option of automating campaigns by creating scenarios based on specific triggers and actions. This option enables users to maintain regular, personalised contact with contacts without any additional effort.

Brevo email campaign design interface with 'Image' block highlighted for adding product images. The email showcases a collection by WoodWorks, promoting a new collection with a 15% discount coupon, including images of wooden products like a lamp, platter, and accessories, along with their prices and a 'Discover' button.

SMS marketing et Chat

Brevo’s SMS marketing and chat function offers direct and instant communication with a target audience.

Brevo will allow you to send targeted text messages to inform and promote special offers and also send important reminders.

There is also a system for creating a live chat on the website. Its purpose is to create personalised support in real time with visitors.

Brevo can also automate SMS campaigns by creating scenarios based on specific triggers.

In addition, the platform provides access to detailed reports for evaluating the effectiveness of SMS marketing and chat campaigns.

Brevo platform SMS campaign setup showing the 'Expéditeur' field where the sender's name is entered (e.g., GreenYoga).

CRM (Customer Relationship Management)

Brevo’s CRM function enables effective management of customer relationships.

This function provides users with a centralised view of customer data, giving them a complete overview. It also tracks customer interactions by recording them in order to better understand their needs.

The CRM function also offers a sales tracking system, whether for monitoring the sales process, managing opportunities or analysing performance.

Brevo allows users to automate tasks and assignments to increase efficiency.

Brevo CRM contact management interface displaying contact details with email campaigns overview, showing statistics like 100% delivery, 73% unique open rate, and 18% unique click rate. The panel includes options to add notes, compose an email, create tasks, and manage transactions for marketing and revenue activities.

Marketing automation

Brevo’s Marketing Automation function enables you to automate and optimise your marketing strategy.

This function gives users the ability to create personalised scenarios based on specific triggers to deliver a personalised experience at every stage of the customer journey.

It will also enable advanced audience segmentation based on precise criteria to create ultra-targeted and relevant campaigns.

It is also possible to perform lead nurturing to guide prospects towards conversion.

Brevo email marketing automation dashboard showing the interface to create a custom automation or choose from pre-built workflows like abandoned cart, product purchase, marketing activity, and anniversary messages. The left-hand menu includes navigation options such as Contacts, Campaigns, Automations, and Email Templates.

Who is Brevo for?

Brevo is aimed at all businesses, from entrepreneurs to large organisations, with a focus on simplicity and accessibility in digital marketing. Whether you are a start-up, SME, association or large company, Brevo offers features tailored to your needs. What’s more, small organisations and associations can benefit from Sendinblue’s features free of charge, making it an attractive solution for all types of business.

Brevo is an all-in-one solution that simplifies and optimises digital marketing for all businesses. With its targeted email, SMS marketing, CRM and marketing automation functionalities, Brevo offers an accessible and effective approach to strengthening customer engagement. Whatever the size of the business, Brevo helps users achieve their growth objectives thanks to its ease of use and advanced features.

If you’d like to learn more about email marketing, SMS text messaging, campaign automation and data tools in general, check out our Data Marketing training course on DataScientest!

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